what is Click and collect?
When you place an order for eligible products online, you will be offered the option to have your order delivered to any one of our ELC shops – Valletta, Rabat or Victoria, Gozo. Orders will usually be available for collection from your chosen store from the next working day – you will receive an email confirmation when your order is available for collection.
is there a charge for Click and collect?
Free on all ELC Malta orders.
how soon can I collect my order?
When you place your order, you will be notified of a collection date – this will usually be from the next working day. You will be notified by email.
how can I choose Click and collect?
Delivery options are shown on our online product pages to let you know whether the item is available for home delivery or Click and collect. At checkout, you will be able to choose your delivery option.
what do I need to bring when I collect my order?
When you collect your order, you will be asked for your order reference number. Please bring a printout of your order summary document as proof of purchase, or the text or email sent confirming your order is now available for collection, when you collect your order.
can someone else collect my order for me?
Yes. They will need to answer security questions about you: your name, home address and email address or telephone number. They are also to present a printout of your order summary document as proof of purchase when collecting your order.
what happens if I don’t pick up my order?
If you are unable to collect your order for any reason, please phone the store and let them know. Please be advised that we will hold your order for a maximum of 7 days, after which time your order will be returned to our warehouse.